This section presents an overview of the RUS services you can access via this portal. Basic information presents how to register, and how to start using the RUS services. Further information can be found in the RUS Offer menu, and a manual accessible from the Getting started section provides more detailed information for each service.
To access the RUS services, a user must first create an ESA Single Sign On (SSO) account. The SSO account credentials will be used to login to the RUS platform. Creating an ESA SSO account is quick and simple. You can do it accessing the registration page from the “Login” drop-down menu available on the upper-right side of the RUS portal (Figure 1). Once your ESA SSO account is created, log-in to the RUS platform via the same “Login” menu of the RUS portal.
Figure 1. The login menu of the RUS platform (upper-left side) and the ESA SSO account creation page.
Request opening of a service (to access a cloud-computing environment)
A user logged-in the RUS portal has to submit a User Service Request (USR) in order to access a personal computing environment. The RUS helpdesk will analyse the eligibility of the submitted request, and if accepted, open an access to a private virtual desktop environment, on the cloud (Figure 2). This step is performed via the private dashboard that displays a “Request a new User Service” button (Figure 3). Once connected to the RUS portal, the dashboard is accessible from the menu “Your RUS Service”.
Figure 2. Flowchart depicting steps from the submission of a request for service of a user to the opening of the service.
The scaling of the service, including the duration of service, the number of support hours (via the helpdesk), and the processing capabilities (e.g., number of virtual machines, number of cores, space disk) will be tailored to the needs captured during the analysis of the USR. Once the access to such an environment has been granted, a user can submit a Complementary Service Request (CSR) related to a specific project. For instance a CSR is needed for the extension of the duration of a project.
The cloud-computing environment can be accessed via the dashboard that provides also options such as viewing related information (e.g., date of opening and closing, service level), options to cancel the service request, service closure, notification of a technical incident, request for support, turn the virtual environment into a hibernation mode, or wake the service up.
Figure 3. A private dashboard listing multiple services. Service 1 corresponds to a closed service, Service 2 corresponds to user service request being analysed (USR), while Service 3 corresponds to an open service.
Request support from the Helpdesk
Users can request support from the helpdesk in relation to an open service. The helpdesk can be contacted via different ways depending of the type of support needed. For instance a CSR can be formulated, or a chatroom can be accessed, both from the private dashboard (Figure 4).
Figure 4. Available options on the dashboard to contact the helpdesk: 1) formulation of a complementary support request (CSR), or 2) access to a chat room.
Participation in training activities
Training is the third type of service the RUS platform can offer. Materials (e.g., handbooks, video-recorded demonstrations) are made freely available on the RUS portal for self-training. Webinars and hands-on training sessions are also organised by our team of experts, predominantly as conference side-events or back-to-back with such events. The RUS platform will issue calls for participation in such events on the RUS portal and via social medias (e.g. Twitter and LinkedIn). If invited to participate in a webinar or an on-site training session, you may create an account on the RUS platform (if not done already) and register to a training session via the dedicated form accessible from the menu “Your RUS Service”.
The RUS platform can also organise on-site training sessions. However, such opportunities will remain limited in terms of occurrences and number of participants. If interested, you may contact the RUS team in charge of such activities via this email address: email@example.com. To consult the list of past and future training events, please visit this page.
For more detailed information on each service, a manual is accessible from the Getting started section.